Last updated: 02/11/2020
Article 1 - Object
1.1 The company:
Trade name: Supergreen props
Owner name: Matthieu Deltour
SIRET number: 890 923 980 00019
RM number: 890 923 980 RM 05
Intracommunity VAT number : FR02890923980
EORI number : FR89092398000019
VAT is not applicable (according to the French tax code: art. 293 B du CGI)
Head office : Le Garan, 04150 Simiane la Rotonde FRANCE
E-mail : firstname.lastname@example.org
Phone : +33 672564683
1.2 The general conditions of sale detailed below apply to all orders placed with Supergreen props for all products available on the www.supergreenprops.com website.
1.3 By placing an order online, you are agreeing unreservedly to the general conditions of sale.
1.4 Supergreen props may change the general conditions of sale at any time.
1.5 The conditions that apply are those in effect on the website at the time you place your online order.
1.6 These General Conditions of Sale are subject to the French law. If any article of these conditions is declared null or unenforceable by a competent court, it will be declared unwritten and will not result in the nullity of the other articles.
1.7 The website is available in French and English. The general conditions of sale are available in English for information only; the French version is the only one legally valid.
Article 2 - Customer obligations
2.1 The customer warrants to be of legal age, or to have parental authorization to place an order on the website.
2.2 The customer warrants to provide Supergreen props with correct information when they are requested online for the good conduct of the order (first name, last name, address, phone number and mail address). The customer is responsible for the consequences arising from the transmission of false or inaccurate information.
Article 3 - Products
3.1 All the products are crafted or assembled by Supergreen props (except clearly stated otherwise)
3.2 The products offered by Supergreen props are by no means toys intended for children. They are fragile collectibles; they should therefore be handled with the greatest care and displayed or stored in suitable conditions.
3.3 The products offered by Supergreen props are handcrafted objects, the photos and descriptions provided are of a stock item, but each item may have slight variations which will not affect their general appearance.
3.4 Supergreen props craft their products in very limited runs. The products availability is updated carefully on the website. However, if despite Supergreen props's vigilance, a product is found to be out of stock once the order has been placed, and Supergreen props cannot make new ones within an acceptable timeframe for the customer, the customer may then choose between several possibilities:
• If it’s possible and after being informed of the timeframe, to wait for the availability of all the items in his order;
• To choose an available item of equal value as a replacement ;
• To be refunded of the unavailable item and proceed with the rest of the order.
• To cancel the whole order and be completely refunded.
3.5 Supergreen props cannot be held responsible for the unavailability of any item, whether temporary or permanent.
Article 4 - Prices
4.1 Products prices are shown and invoiced in Euro (€), tax excluded (HT/Tax excl.). Supergreen props’s company status is recognized in France as a « micro-entreprise », VAT is not applicable with this status (according to the French tax code: art. 293 B du CGI).
4.2 Products prices are not including shipping costs. Shipping costs are calculated in the cart after you enter your address and validate the carrier. If you are not logged in, shipping costs are showing the cost for France by default.
4.3 Prices can be modified at any time. The products will be invoiced based on the price at the time of the order validation.
Article 5 - Order
5.1 It is recommended that the customer creates his personal account and logs in before filling his cart to be able to see the shipping cost to his actual country.
5.2 Orders will only be validated after payment reception.
5.3 Supergreen props reserves the right to refuse or cancel an order in the event of a dispute over a previous order with said customer.
5.4 The stock visible on the website is the stock available for shipment, except for custom-made items where the quantity indicated is: either the achievable quantity depending on the material available; or the quantity that can be produced within the fabrication time indicated on the product page. Some products can therefore be purchased in pre-order, if the achievable fabrication quota is reached, the customer will be informed on the product page.
5.5 If the customer orders a customized or pre-order item along with other items, the order will be shipped once all items are available. If the customer wishes to receive the available items faster, he will have to place two separate orders.
5.6 The customer acknowledges having read and fully accepted the General Conditions of Sale as they exist at the time of his order and before paying for it.
5.7 Once the order has been placed, Supergreen props will send the customer a confirmation email and inform him when his order has been sent.
Article 6 - Payment
6.1 Payment of the full order price is due when ordering. Any partial payment cannot be considered as a deposit or down payment. Supergreen props retains ownership of the item until full payment of the order has been made by the customer.
6.2 Supergreen props invoices their products exclusively in Euros (€). If you pay with another currency, your bank or PayPal may charge a currency change fee. It is the customer's responsibility to be informed about this and Supergreen props cannot be held responsible in any way if currency change fees are applied.
6.3 For payments by cards, the customer will have to provide his card number, expiration date and the cryptogram appearing on the back of his card. The transmission of this information constitutes authorization to debit the indicated account for the amount of the order.
Article 7 - Secure payment
7.1 All payments are processed through PrestaShop Checkout, a payment module handled by PayPal. At no time, Supergreen props will ever have access to your bank details.
7.2 Different solutions are offered to the customer:
• Payment with your PayPal account
• Payment with local solutions (without PayPal account): iDeal, Sofort, Bancontact, Giropay, MyBank, P24, EPS, ... (Non-exhaustive list subject to changes depending on your location and future Prestashop Checkout updates)
• Payment by credit card (without PayPal account): Credit card, Visa, Mastercard, American Express
7.3 All payments are directly processed through PayPal’s secured server on behalf of Supergreen props. The customer will have to read and accept PayPal’s terms and conditions as well.
Article 8 - Shipping
8.1 Supergreen props ships worldwide.
8.2 The products are sent to the address indicated in the « Address » tab during the order process.
8.3 Orders cannot be sent to a hotel or post office box.
8.4 The delivery timeframe given on the website is the average delivery times of the carrier.
8.5 Supergreen props delivers the goods without undue delay no later than 30 days after the order has been confirmed, except in the event of a longer delivery period announced to the customer before the conclusion of the sale. If 30 days after the order, the product has not been delivered, for any reason other than a case of force majeure (inevitable and unforeseeable event beyond the control of Supergreen props), the sale may then be resolved at the customer's request by registered letter with acknowledgment of receipt, excluding any damages and interests. The Client will be refunded for the full amount paid within 14 days of the date on which the contract was terminated. If the item was shipped prior to the receipt of order cancellation due to late delivery, Supergreen props will refund the order and shipping and return charges upon receipt of the order in its original condition.
8.6 Delivery cannot be made within the time limit if the customer is not up to date with its obligations to Supergreen props.
8.7 Supergreen props keeps the customer informed of the progress of his order processing.
8.8 For all international orders, the customer must imperatively verify the eventual fees, taxes, custom charges or clearance fees due upon entering his country. He must also be informed of any law prohibiting the importation of the products into his country. Those eventual fees can add a substantial cost to the order and are the full responsibility of the buyer. If you are unfamiliar with those eventual custom fees and taxes, please speak with your local post office or customs office for more information. This information must imperatively be researched prior to placing an order.
8.9 If custom fees or charges are refused by the customer at the delivery, the package will be returned and shipping costs will not be refunded.
Article 9 - Receiving your order
9.1 If the package arrives damaged, the customer agrees to report it to the carrier as well as to Supergreen props within three days of the Package reception.
9.2 When the customer or a third party designated by the customer takes physical possession of the items ordered, the risk of loss or damage to the items is transferred to him.
Article 10 - Returns and withdrawal right
10.1 If the order has already been shipped, the customer has 14 days from receipt of the order to notify Supergreen props that he wishes to return all or part of the order. The returned items as well as the delivery costs will then be refunded.
10.2 Return shipping cost are the responsibility of the customer.
10.3 Notification of the will to use your withdrawal right must be made by e-mail to the address: email@example.com or by letter with acknowledgment of receipt, by sending the withdrawal text below :
To the attention of Supergreen props (mail: firstname.lastname@example.org; Address: Le Garan, 04150 Simiane la Rotonde FRANCE)
I hereby notify you of my withdrawal from the contract for the sale of the item below:
Ordered on: ……………………
Received on: ……………………
Name of the buyer: ……………………
Address of the buyer: ……………………
Signature of the buyer (Only when this form is notified on paper): ……………………
Date : ……………………
10.4 Supergreen props will acknowledge receipt of the customer's request.
10.5 The customer has 14 days, after having notified his wish to withdraw, to return the item(s), in their original packaging. The returned items must not have undergone any deterioration, even minimal and must not present any trace of use or stain due to handling.
10.6 Supergreen props will refund the customer within 14 days of receipt of the order at Supergreen props’s address subject to the excellent condition of the items.
10.7 Withdrawal right does not apply to personalized items, even before the order is sent.
Article 11 - Guarantees
11.1 In accordance with French law, Supergreen props is subject to the legal guarantee of compliance: The legal guarantee of compliance is a guarantee against all compliance failure already existing at the date of delivery of the product. The customer has 2 years after delivery of the items to implement the guarantee. The procedure is free and the customer does not have to provide proof of the date of appearance of the defect.
A compliance failure applies to the following situations:
• Item is unsuitable for the use usually expected of a similar item,
• Item does not correspond the description given by the seller,
• Item does not have the qualities announced by the seller or agreed upon with the customer,
• Item has a manufacturing defect, imperfection, poor assembly
However, compliance failure does not apply if:
• you were aware of the defect at the time of purchase,
• you could not have ignored the defect at the time of purchase (for example, if the seller informed you),
• the defect results from materials you supplied or added.
In the event of non-compliance, the customer will return the product to Supergreen props together with the invoice after having informed Supergreen props in advance by email or registered letter with acknowledgment of receipt. The customer can choose between repair and replacement of the non-complying item. However, in case of obvious cost difference between the 2 options, Supergreen props may enforce the cheapest option.
You can be refunded in full (by returning the product) or partially (by keeping the product) if these 2 options are impossible (for example if the production has been stopped).
• or cannot be implemented within one month of your complaint,
• or creates a major inconvenience for you.
11.2 Supergreen props is also legally required to guarantee against hidden defects:
The guarantee applies if several conditions are met :
• the defect was hidden,
• it was already present at the date of the purchase,
• it renders the product unusable or severely diminishes its function.
The customer has 2 years after the discovery of the hidden defect to bring action. The duration of this guarantee is limited to 5 years after the purchase and it is up to the customer to prove the existence of the defect.
The legal guarantee against hidden defects must be brought against Supergreen props by registered letter with acknowledgment of receipt. The letter must be accompanied by an invoice.
If the defect is recognized, the customer will have two possibilities:
• Keep the product and ask for a partial refund
• Return the product and ask for a full refund, shipping costs included.
Article 12 - Disputes and applicable law
12.1 Any dispute must be subject to an amicable settlement attempt by contacting email@example.com or by letter with acknowledgment of receipt.
12.2 For European customers, in the event of non-resolution of the dispute, Supergreen props may at the customer's request call upon the service of a mediator as offered on the European platform for online resolution of consumer disputes. This service is free for the customer.
12.3 The customer can also ask for help from the online dispute resolution platform (ODR): https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR
Article 13 - Force majeure
13.1 The responsibility of Supergreen props cannot be implemented if the non-execution or delay in the performance of one of its obligations described in these general conditions of sale results from a case of force majeure. As such, force majeure means any external, unforeseeable and irresistible event within the meaning of article 1148 of the French Civil Code.
13.2 Supergreen props cannot be held responsible for any inconvenience or damage inherent to the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses and this during any of the steps of accessing the website, ordering, shipment of the packages or subsequent services.
Article 14 - Cookies
14.1 When you browse Supergreen props, cookies may be placed on your computer. These are session cookies. Web pages have no memory, session cookies allow to keep the information you give to the site from page to page while browsing. They are used, for example, to keep in memory the contents of your shopping cart, your chosen language, connection to your customer account...
Audience measurement cookies can also be used. They are used solely for measuring the site's audience in order to detect any navigation problems, optimize ergonomics, estimate the server capacity required and analyze the viewed content. The statistical data produced are anonymous.
14.2 The cookies lifetime is limited to 13 months.
14.3 You can delete these cookies at any time by going to your browser settings.
Article 15 - General Data Protection Regulation
15.1 In order to ensure the smooth running of your order or the use of our services, we collect certain data:
15.2 When creating a customer account or placing an order, the following information has to be provided: first name, last name, delivery address, billing address, phone number, email address, title (Mr, Mrs), birth date (optional). This data is used for invoicing and shipping. It can be transmitted to Supergreen props partners, such as payment platforms (PayPal) or delivery service. Service providers do not have the right to use this information for any purpose other than processing the order and must delete it once the service has been performed. However, if your delivery address is outside of Europe, the delivery providers to whom your personal information will be transmitted may not be subject to the GDPR.
15.3 If you subscribe to the newsletter, your email address will be recorded in order to send you news from Supergreen props, or promotional offers. You can unsubscribe at any time by clicking on the “unsubscribe” link located at the bottom of the newsletters or if you have a customer account, in “Your account” / “Information” or by writing to firstname.lastname@example.org. If you do not have a customer account, your email address will be deleted from our files, otherwise it will be kept for the sole purpose of communication for your orders processing or managing your customer account.
15.4 We also store information relative to your traffic on our website and communication with Supergreen props (order history and status, shopping cart history, communication by messages via the contact form, connection to your customer account and IP address). This information helps us offering you a website and products that are always more suited to your expectations.
15.5 Supergreen props has no access whatsoever to your banking information which is communicated directly to PayPal. Supergreen props therefore does not store them.
15.6 The customer has the right to access, modify and delete his data at any time. He can exercise this right directly from his account or by writing to the email address email@example.com.
15.7 The data necessary for the management of orders and invoicing is kept for the whole duration of the commercial relationship and for ten (10) years for accounting obligations.
The data necessary to carry out loyalty actions is kept for the whole duration of the commercial relationship and three (3) years from the last purchase.
15.8 All the data collected will never be given or sold to another company.
15.9 If you consider, after having contacted Supergreen props, that your data protection rights have not been respected, you can file an online complaint to the CNIL.
Article 15 - Intellectual property
15.1 Reproducing or using elements from the website constitutes a violation of intellectual and industrial property regulations. The reproduction or exploitation of all or part of this website on any media whatsoever is strictly prohibited without the written consent of Supergreen props.
15.2 Downloading or copying the photos, images, logos, videos, descriptions, texts and in general any content of the website for commercial use or publication without the prior written consent of Supergreen props is not allowed.
15.3 Please note that Supergreen props is not associated with any Film or Franchise.
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